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Returns & Refunds

    Home Returns & Refunds

    Branders Returns & Refunds Policies

     

    Returns Policy

    The item I ordered arrived damaged, faulty or doesn’t work as intended

    Please arrange to return the item to Branders for assessment. Once we have confirmed the damage or fault, it will be repaired or replaced free of charge.

    For fast processing of your return, please ensure the following:

    You retain the original packaging, including the Branders box or satchel
    You accurately describe the fault or damage
    You attach clear photographs of the damage

    Contact customer service to arrange a return.

    I’ve had my item for a while, but it no longer works as described

    If your item becomes faulty after a period of time, we will assist wherever possible to repair or replace your item. We are committed to protecting your rights under the Consumer Guarantees Act, and working with our suppliers to assist with warranty claims. Please note items that require repair or assessment by a 3rd party can take several weeks to be processed.

    For the fast processing of your return, please ensure the following:

    You provide the original packaging (if you still have it)
    You accurately describe the fault or damage (this will ensure our repair agents can reproduce the fault or error)
    You attach clear photographs of the damage
    You provide the serial number for electronics and computer items
    You provide any passwords (or remove passwords) that may be required to gain access and reproduce a fault
    Contact customer service to arrange a return.

    I’ve changed my mind and no longer want the item I ordered

    If you’ve changed your mind you can return your item as long as it’s unopened, in mint condition and returned within 14 days of delivery. The shipping for the return will also be at the cost of the buyer. Once we’ve received the item and our returns team confirms everything checks out OK, you will receive an account credit which can be used to purchase a replacement item.

    Contact customer service to arrange a return.

    The item I received is not the item I ordered

    Provided the item is unopened and in mint condition we’ll replace the item or provide a full refund. Please arrange to return the item to Branders for assessment.
    Contact customer service to arrange a return.

    I ordered an incompatible item

    If you ordered a product designed to work with another product, and upon opening the product you discover they are incompatible, Branders will accept a return if:

    there was an error on Branders website or product description
    the product description lacked information that would reasonably be required to determine compatibility

    If the incompatibility of products could be reasonably determined by reading the product description, Branders may accept the return back at its sole discretion. In some cases a 20% restocking fee may apply and for the product to be in a resealable condition.
    Contact customer service to arrange a return.

    Trustpilot
    • Products
      • Bags
        • Backpacks
        • Calico Bags
        • Clear PVC Bags
        • Colouring In Bags
        • Cooler Bags
        • Felt Bags
        • Jute Bags
      • Confectionery
        • Breath Mints
        • Jelly Beans
      • Drink Coasters
      • Drink Items
        • Drink Bottles
        • Ecco Kuppa
        • Eco Coffee Cup
        • Flasks
      • Drinkware
        • Drinkware Packaging
        • Ecco Kuppas
        • Eco Coffee Cups
        • Gift Sets
        • Glassware
      • ECO Friendly Products
      • Events
        • Button Badges
        • Headware
        • Headwear
        • Lanyards
      • Fridge Magnets
      • IT Accessories
      • Key Rings
        • Bottle Opener Key Rings
        • Misc Key Rings
      • Leisure
        • Bundles
        • Cheese Boards
        • Games & Toys
        • Kitchenware
      • Magnetic Car Signs
      • Bathroom
      • Hand Sanitisers
      • Car Accessories
      • China Made Pens
      • European Pens
      • Klio Pens – High Quality – Made in Germany
      • Desk Items
      • Klio Metal Ball Pens
      • Klio Metal Pencils
      • Note Pads
      • Office
        • Notebooks
        • Ruler & Tapes
        • Stationery
      • Other
      • Pens
        • Plastic Pens
      • Personal
        • Personal Misc
        • Personal Self Care
      • Playing Cards
      • Rulers
      • Sourcing
        • Sourcing Car Accessories
        • Sourcing Drinkware
        • Sourcing Kitchenware
        • Sourcing Notebook Memo
        • Sourcing Others
        • Sourcing Pill Box
        • Sourcing Stationery
        • Sourcing Technology
        • Sourcing Tools
      • Sticky Notes
      • Misc Stress Shapes
      • Stress Animals
      • Stress Balls
      • Stress Fruit & Vegetables
      • Mobile Key Stands
      • Mobile Phone Wallets
      • Power Banks
      • Speakers
      • Non Woven Bag
      • Non Woven Bags
      • Nylon Bags
      • Paper Bags
      • Sport Bags
      • Other Key Rings
      • Round Key Rings
      • Square Key Rings
      • Outdoors
      • Party Mix
      • Phone Accessories
      • Plastic Mugs
      • Stainless Steel Mugs
      • Reusable Straws
      • Stress Shapes
        • Stress Misc
        • Stress Transport
      • Technology
        • Technology Misc
        • USBs
      • Umbrellas
      • Uncategorized
      • Wave Tents
      • Wiro Bound (spiral)
      • Stress Key Rings
      • Vehicle Key Rings
      • Stubby Holders
      • USA Highwave
      • Sunglasses
      • Wristbands
      • Tissues
      • Torch & Tools
      • Umbrella & Poncho
      • Umbrellas & Ponchos
      • USB
    • About Us
    • Websites
    • Contact
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    • Products
      • Bags
        • Backpacks
        • Calico Bags
        • Clear PVC Bags
        • Colouring In Bags
        • Cooler Bags
        • Felt Bags
        • Jute Bags
      • Confectionery
        • Breath Mints
        • Jelly Beans
      • Drink Coasters
      • Drink Items
        • Drink Bottles
        • Ecco Kuppa
        • Eco Coffee Cup
        • Flasks
      • Drinkware
        • Drinkware Packaging
        • Ecco Kuppas
        • Eco Coffee Cups
        • Gift Sets
        • Glassware
      • ECO Friendly Products
      • Events
        • Button Badges
        • Headware
        • Headwear
        • Lanyards
      • Fridge Magnets
      • IT Accessories
      • Key Rings
        • Bottle Opener Key Rings
        • Misc Key Rings
      • Leisure
        • Bundles
        • Cheese Boards
        • Games & Toys
        • Kitchenware
      • Magnetic Car Signs
      • Bathroom
      • Hand Sanitisers
      • Car Accessories
      • China Made Pens
      • European Pens
      • Klio Pens – High Quality – Made in Germany
      • Desk Items
      • Klio Metal Ball Pens
      • Klio Metal Pencils
      • Note Pads
      • Office
        • Notebooks
        • Ruler & Tapes
        • Stationery
      • Other
      • Pens
        • Plastic Pens
      • Personal
        • Personal Misc
        • Personal Self Care
      • Playing Cards
      • Rulers
      • Sourcing
        • Sourcing Car Accessories
        • Sourcing Drinkware
        • Sourcing Kitchenware
        • Sourcing Notebook Memo
        • Sourcing Others
        • Sourcing Pill Box
        • Sourcing Stationery
        • Sourcing Technology
        • Sourcing Tools
      • Sticky Notes
      • Misc Stress Shapes
      • Stress Animals
      • Stress Balls
      • Stress Fruit & Vegetables
      • Mobile Key Stands
      • Mobile Phone Wallets
      • Power Banks
      • Speakers
      • Non Woven Bag
      • Non Woven Bags
      • Nylon Bags
      • Paper Bags
      • Sport Bags
      • Other Key Rings
      • Round Key Rings
      • Square Key Rings
      • Outdoors
      • Party Mix
      • Phone Accessories
      • Plastic Mugs
      • Stainless Steel Mugs
      • Reusable Straws
      • Stress Shapes
        • Stress Misc
        • Stress Transport
      • Technology
        • Technology Misc
        • USBs
      • Umbrellas
      • Uncategorized
      • Wave Tents
      • Wiro Bound (spiral)
      • Stress Key Rings
      • Vehicle Key Rings
      • Stubby Holders
      • USA Highwave
      • Sunglasses
      • Wristbands
      • Tissues
      • Torch & Tools
      • Umbrella & Poncho
      • Umbrellas & Ponchos
      • USB
    • About Us
    • Websites
    • Contact
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